Compliance and Disclosure

Disclosure Statement and Important Information
LICENSING INFORMATION
Strategy Life Limited FSP 769391 holds a license issued by the Financial Markets Authority and is authorized by that license to provide financial advice.
Strategy Director Alberto Glover holds an FSP license 666271
The information provided below is intended to help you as you make important financial decisions.
Please read this carefully and ask questions if you would like to have further information available upon written request, free of charge.
Duties and obligations
Under the Financial Markets Conduct Act 2013, we have duties and obligations relating to how we
give advice, we are required to:
Ensure you understand the nature and scope of advice you ask me to provide.
Provide an advice service that is relevant to this scope of advice and suitable to your individual circumstances and needs.
Listen to your needs, concerns, and preferences and treat you fairly and with respect.
Act with integrity, giving priority to your interests and giving advice that is not influenced by my own interests.
Exercise care, diligence, and skill in providing you with advice.
Meet the necessary standards of competence, knowledge, and skill to provide you with the advice you requested.
Ensure you understand my advice and recommendations and any associated risks.
Keep you informed through the process, communicating promptly, clearly, and effectively.

NATURE AND SCOPE OF ADVICE
Strategy Life Ltd. advisers provide advice about:
• Life insurance Business Risk Insurance
• Trauma insurance Shareholder Protection
• Total & permanent disability insurance Key Person Insurance
• Income Protection insurance Overhead/Expenses cover
• Kiwi saver
. Health/medical insurance

What is life cover?
Your dependents will get a predetermined sum of money through life cover (also known as life
insurance) in the case of your passing. Even if you pass away, it will help to make sure that your
loved ones are cared for, supported, and given financial assistance.
What is insurance for Total and Permanent Disability?
If you become permanently disabled and are unable to work because of an accident or disease, Total
Permanent Disability Insurance can offer you a lump sum payment and financial peace of mind that
your lifestyle and family’s future will be protected.

What is trauma insurance?
Trauma Cover will pay you a flat payment if you are diagnosed with or develop a covered

Trauma/ Critical Illness condition. Depending on the severity of the disease, the benefit may
pay a portion or the whole cover amount.

What is health insurance?
When the health of a loved one begins to decrease, the first goal is always a quick and
complete recovery. Health insurance makes it easy to get the best care possible quickly, and
it’s designed to help you get well again. Although the public health system in New Zealand is
great, it is only designed to offer patients acute or urgent care. Due to financial restrictions,
you can experience long waiting periods for your sickness to be addressed. You can avoid
the long waits and expensive costs associated with not having health insurance by seeking
treatment as soon as you need it and wherever you need

What is Income Protection?
The income protection insurance range is an extensive and adaptable benefit that enables
you to cover all or a portion of your after-tax income. This coverage can be extended for up
to 24 months or for the duration of your whole working life (your targeted retirement age).
You can also pay for Rent, Household Expenses, and the Repayment of your Mortgage.

Reliability History
A reliability event is something that might materially influence you in deciding whether to seek
advice from me. As an example, it would include legal proceedings against me, or if I had been
discharged from bankruptcy within the last four years.

There have been no reliability events for Strategy Life Limited FSP 666271 or Alberto Glover
(Director) FSP 666271.
FEES AND EXPENSES
Insurance Service Fee
No fees are payable by you for Financial Services Advice.

CONFLICTS OF INTEREST
For life insurance and health insurance, Strategy Life Limited and the financial adviser receive
commissions from the insurance companies whose policies we can recommend.
If you decide to take out insurance that we recommend, the insurer will pay a commission
Strategy Life Limited and/or the adviser who provides your advice.
The amount of the commission is based on the amount of premium associated with your cover,
specific commissions will be advised to you when advice is provided.
From time to time, product providers may also reward us for the overall business we provide to
them. They may give us tickets to sports events, hampers, or other incentives.
To ensure that our financial advisers prioritise the client’s interests above their own, we follow an
advice process that ensures our personalised recommendations are made based on the client’s goals
and circumstances, as advised to us.
Strategy Life Limited financial advisers complete regular training, including how to manage conflicts
of interest. Each adviser has a regular compliance review of their advice process, and our compliance
program is reviewed annually by our external compliance adviser.

DISPUTES AND COMPLAINTS
If you are not satisfied with our financial advice service, you can make a complaint by email to
Alberto Glover to albertoglover2@gmail.com or by calling 021 750 218. You can also write to us at:
30 Newhaven Terrace, Mairangi Bay, Auckland 0630.
When we receive a complaint, we will consider it using our internal complaints process:
• We will consider your complaint and let you know how we intend to resolve it. We may need to
contact you to get further information about your complaint.
• We aim to resolve complaints within 10 working days of receiving them. If we cannot, we will
contact you within that time to let you know we need more time to consider your complaint.
• We will contact you by phone or email to let you know whether we can resolve your complaint and
how we propose to do so.
If we cannot resolve your complaint, or you are not satisfied with the way we propose to do so, you
can contact Financial Disputes Resolution Scheme (FDRS). FDRS provides a free, independent dispute resolution service that may help investigate or resolve your complaint if we have not been able to
resolve your complaint to your satisfaction. You can contact FDRS by phone at 0508 337 337 or by email to enquiries@fdrs.org.nz

DUTIES INFORMATION
Strategy Life, and anyone who gives financial advice on our behalf, has duties under the Financial
Markets Conduct Act 2013 relates to the way that we give advice. We are required to:
• give priority to your interests by taking all reasonable steps to make sure our advice is not
materially influenced by our own interests (431K)
• exercise care, diligence, and skill in providing you with advice (431L)
• meet standards of competence, knowledge and skill set by the Code of Professional Conduct for
Financial Advice Services are designed to make sure that we have the expertise needed to
provide you with advice(431I)
• meet standards of ethical behaviour, conduct and client care set by the Code of Professional
Conduct for Financial Advice Services, is designed to make sure we treat you as we should
and give you suitable advice.
This is only a summary of the duties that we have. More information is available by contacting us, or
by visiting the Financial Markets Authority website at https://www.fma.govt.nz.

Our contact details:
Alberto Glover
Call: 021 750 218
Email: albertoglover2@gmail.com
Web: www.strategylife.co.nz
Write to 30 Newhaven Terrace, Mairangi Bay, Auckland 0630, NZ

1. Privacy Policy
What are our Obligations?
Agencies – that is almost everyone holding personal information about others – must comply with the
Privacy Act.
This Privacy Policy shows our customers how seriously we take the security of their personal
information, and how we deal with collecting, using and disclosing personal information for anyone
using our services. The Privacy Act defines principles we need to comply with, including the principle
that we can only use information for the purposes for which we collected it.
The systems we use to hold client information include: email – Microsoft 365, Dropbox, online
services, third party providers such as Trail and Quote Monster, and hard copy client files stored in
the office.
Our Policy
 We ensure all information is kept securely.
 We only share and use information as per the agreed purpose.
 We only collect personal information necessary for the services being provided and ensure
that the client knows that their information is available anytime they wish to view it.
 We ensure that client information is retained and stored in a secure environment.
 When we collect client information, we explain the reasons why the information is collected
and how it will be used.
 We don’t give out any personal information, unless we know exactly who’s asking for it,
why they want it and that they are authorised to have it.
 We don’t breach client confidentiality.
 We don’t collect information that isn’t required to complete the services we agreed with the
client.
 We don’t leave client information visible for other people to see.
Our Process or Procedures

Client meetings

We explain to our customer the purpose of collecting personal information
about them.
We cover what we are trying to achieve and what personal information is
needed to achieve it.

Client information

We explain to our clients how we handle their personal information. For
example:
 We only collect personal information directly from them or from a
public source.
 We only use their information to provide our services to them.

 We are required to keep information for seven years after our
client relationship ends.
 We will dispose of it appropriately at the end of the seven-year
period.

Client data

We will establish a process to periodically review the data that we hold in our
business.
We only keep client data or information that we are required hold. This helps
reduce our risk if client information is accidentally made public.

Systems

We check the terms and conditions or agreements with our systems
providers to ensure that there are suitable arrangements in place to keep the
data secure.

Insurance

On an annual basis, we will review the terms of our Professional Indemnity
Insurance to ensure that we are insured for a breach of privacy.

Data breach

[We have in place / We will develop] a response plan for what to do if our
business is affected by a data breach.

Breach process
These are four key steps in dealing with a privacy breach:

Further information about the four steps, follow https://www.privacy.org.nz/privacy-for-agencies/privacy-
breaches/responding-to-privacy-breaches/)

If we are unsure if a breach is notifiable we can refer to the commissions website
https://www.privacy.org.nz/privacy-for-agencies/privacy-breaches/notify-us/
Our Controls
 We are aware of our obligations under the Privacy Act and we have completed the online
learning modules https://elearning.privacy.org.nz/.
 We maintain a Breach Register and we know how to record and manage a breach.
 We periodically review the Privacy Commissioner’s website for guidance on managing client
privacy.
Contain
Once we discover a privacy breach, we contain it immediately and find out what went
wrong

Assess
Assessing the risks of the privacy breach will help figure out our next steps

Notify
We will be open and transparent with people about how we are handling their personal
information
Prevent The most effective way to prevent future breaches is through our security plan for all
personal information

 We review the guidelines developed by the NZ Government to help prevent breaches of data.
https://www.cert.govt.nz/businesses-and-individuals/.
 When we use a new provider, we check their terms and conditions to understand how they
store and use our client information and data.